Returns & Refunds
We want you to love your Glowkazi lamp. If something isn’t right, here’s exactly how returns and refunds work.
Your 7-day return window
You have 7 days from the date your order is delivered to request a return. All returns are subject to inspection, and we reserve the right to decline a return if the item doesn’t meet the conditions below.
Condition of returned items
To be eligible for a return, your lamp must be:
- Unused and in the same condition you received it
- In its original packaging, with all cables and accessories included
How to start a return
Contact us within 7 days of delivery, with your order number, on either channel:
- WhatsApp: 071 270 2903
- Email: info@glowkazi.co.za
We’ll confirm the return address and walk you through the next steps.
Return shipping
The cost of returning an item is the customer’s responsibility, unless the item is faulty or arrived damaged (see below). We recommend using a tracked courier service — we can’t be responsible for returns lost in transit.
Refunds
Once we’ve received and inspected your return, we’ll process your refund within 5 business days, back to your original payment method. Your bank or payment provider may take a little longer to reflect it on your side.
Damaged or faulty items
If your lamp arrives damaged or develops a fault, please contact us right away with a photo. We’ll arrange a replacement or full refund at no cost to you — including return shipping. Faulty items are always on us.
Still need help?
We’re a small South African team and we’re here for you. Message us on WhatsApp and we’ll sort you out.